On behalf of Northway Medical Centre we would like to welcome you to our website. We are a friendly, traditional doctors’ practice serving just over 8,100 local residents. We believe in listening to our patients, and continually improving our services.

Our patient participation group meets regularly and helps us introduce changes to the way we operate, and we welcome comments from patients which may be able to help us give a better service. As a team of professionals within the practice we work together in order to facilitate the best care for our patients. We hope we will provide you with useful information on a range of services we offer.

Practice Statement

The practice operates under a general partnership model and our managing partners are Dr Stephen Pritchard, Dr Helen Moran and Dr Simon Hughes. Russell Gardner the Practice Manager is part of the management team.

Practice information leaflet Northway.docx

Northway Medical Centre

Mission Statement, Practice Values & Vision

Our Practice Mission Statement

We aim to provide all of our patients with high quality, person-centred, accessible, integrated care in a safe, responsive and courteous manner.

In order to do this we will:

• Provide a service which puts patient safety, care and wellbeing at the heart of all we do.
• Convey compassion in all that we do, assessing and responding to need.
• Respect all, show courtesy, seek to understand, treat all fairly, value each person as a unique individual and support the vulnerable.
• Act with integrity and be accountable for our actions.
• Continuously learn and improve, adapting to change and building on achievements to develop our services.
• Promote best practice encouraging continuous professional development of all members of the Practice Team and valuing the contribution of each team member.
• Nurture a culture which is innovative, inclusive, open and mutually supportive

Our Values

The values enshrined in the NHS Constitution underpin all that we do:

• Respect and dignity
• Commitment to the quality of care
• Compassion
• Improving lives
• Working together for patients
• Everyone Counts

Our Vision – (Where we see ourselves in the future)

• To work in partnerships with our families and carers to promote optimal health and preventing disease whilst continuing to provide best practice high quality care.
• To be a learning organisation and to extend the learning to others locally by shared learning through significant event analysis.
• To provide all of our service users and staff with a safe and welcoming environment and one that works on a sound financial basis.
• To adapt to the increasing number of patients who have multiple long term conditions (multi morbidity) either in the community or at home.
• To work towards more collaboration and co-ordination across boundaries, with less fragmentation of care.
• To seek out advances in technology to the advantage of our service users.
• Have a strong leadership position in the care we deliver within our locality