Friends & Family Test (FFT)
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service; It is based on one simple question:
“How likely are you to recommend our service to friends and family if they needed similar care or treatment?”
Northway Medical Centre has forms available in Reception and online for you to complete. Additionally, patients who have a mobile number registered with us will receive a mobile text asking for FFT feedback. Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
If you would like to complete a FFT feedback form, please complete the attached FFT form (see link below) and return it to the surgery at your convenience.
If you prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.
Previous Feedback information can be found below: