Patient Participation Group

About Northway Patients Participation Group

Northway Medical Centre has its own Patients Participation Group (PPG) – people who are patients registered with the surgery and who take an active interest in their healthcare.

The PPG members have agreed a mission statement which reflects the purpose of the group and their key aims, which is summarised as:-

The aim of Northway PPG is to promote and support the Practice and provide a voice for patients by:

  • Regularly communicating with the wider patient group to keep them informed and to hear their feedback
  • Supporting the GP practice to encourage take-up of services that will help to make the practice run well
  • Providing useful information and contacts to promote good health and well-being

The Group has a Formal Constitution which outlines the PPG Aims, Values, Committee Structure, Membership, and such like.  This is supplemented by a more informal Terms of Reference discussion document.

The PPG has a noticeboard in the waiting area at the surgery where Newsletters and other information from the group are posted for all patients to see.  The PPG also sends this information out by email to a distribution list of patients who have completed a PPG Distribution List Sign-Up Form to provide their email address and to request this information is sent to them. 

Each year, the PPG organises a Patient Survey to gather feedback from patients and to raise patient awareness to new services that are available to them.  The PPG members analyse and report the responses and undertake a review of the findings with Dr Pritchard.  Information about the Patient Surveys from 2018 onwards can be found on this website.

PPG meetings are held every 6-8 weeks and in-between the meetings, the PPG Chair will usually keep in touch with members about latest news and events.  The PPG Agendas and Minutes for 2017-18 onwards can be accessed from this website, together with other briefing papers relating to issues and events discussed within those agendas.

The PPG also organises topical awareness raising events for the wider patient group to learn more about a particular health-related issue, and sometimes Northway PPG works with Ridgeway PPG to organise and share these activities.  Through the PPG also our members are kept informed of and invited to attend meetings and consultation events organised by Dudley CCG and Health Care Forum.  Those who attend the meetings will often bring back notes and presentations to share with the other members of the group.

Periodically the PPG formally reviews its achievements and captures these into an ongoing log:  Northway PPG – Making A Difference.  This usefully reminds members of the value of their contributions towards the continuously high satisfaction scores achieved by the Practice and the PPG’s influence on how health care services are developed within the NHS Dudley CCG area.

The PPG always welcomes new members and if you would like to join the Patients Participation Group, or if you wish to raise any issue through the group, please contact the Chair of the PPG – Mrs Karen Hindley.  You can contact her via the PPG mailbox, or leave your telephone/address details with reception at the surgery and Karen will contact you.

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