Services

Extended hours

The clinic holds a late clinic on a Monday evening each week. Appointments will be available with both a doctor and a nurse.

Monday – 18.30 – 19.30

Please ask the reception staff for details, pre-arranged appointments only.
Repeat prescriptions will not be available during this time.

Training

As an approved training practice your appointment maybe with:

  • registrars
    fully qualified doctors who spend six months per year with us prior to qualifying as a GP
  • foundation doctors
    doctors who have just completed their hospital training and spend up to six months while they receive GP training from our doctors. You will be informed of this prior to your appointment.

Use of personal health information

The practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998. Our Primary Care Trust may require some of this data for auditing and research purposes. You may request that your data is excluded from these audits and research at any time. Please speak with reception for more information.

GDPR https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/

Feedback

Our priority is to ensure that all of our patients receive the best service that is possible. We provide feedback forms in reception, please feel free to request one at any time. Just complete the form and return to reception.

For any complaints please request a complaint form from reception.

Out of Hours cover

For non-emergency healthcare outside of surgery hours, please call the surgery line and you will be diverted to our out of hours service.

In case of emergency, please call 999

Home visits

If you are too ill to attend the surgery, please request a home visit via telephone. Our GPs will assess your symptoms over the phone prior to arranging a visit.

Please refrain from requesting a home visit unless absolutely necessary. This is to reduce the impact on other patients.

Telephone appointments

Our GPs are allocated timeslots throughout the week for these telephone appointments. Please speak with reception if you require an appointment with a specific doctor.

Disabled access

Our premises are fully accessible to the disabled. If you require any additional assistance, please ask at reception.

Appointment reminder service

The practice will remind you of any appointments via text message. For more information please speak with reception.

Smoking cessation

If you are interested in stopping smoking please contact Solutions for Health on 01384 732402 who can provide advice on smoking cessation.

Weight Management

If you are interested in losing weight please contact Solutions for Health on 01384 732402 who can provide advice on weight management.

Travel advice and immunisations

Please book an appointment with one of the nurses for any immunisations required for travel. You can also obtain travel advice from reception.

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