Making a Complaint

We make every effort to provide the best service possible to everyone who attends Northway Medical Centre.


However, we are aware that sometimes things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If you feel the need to raise a concern regarding any aspect of your care, we would wish for the matter to be settled as quickly, and as amicably, as possible.


To pursue a complaint please contact Sue Bytheway, Practice Manager, who will deal with your concerns appropriately.


Further written information regarding our complaints procedure is available below and also from reception at Northway Medical Centre.


Patient information leaflet – Making a complaint Feb 2017

Concerns, Complaints and Compliments Policy


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